Scams and Fraud news
86 stories on scams and fraud, newest first. Every story is dated and cites its sources.
- September 2026
Which? warns of WhatsApp screen-sharing scams
Which? has warned of screen-sharing scams on WhatsApp in which fraudsters pose as banks, the police and the FCA, with one victim losing more than £27,000 over three days.
- August 2026
Which? warns of wave of fake Apple Pay suspension texts
Which? has warned of a new wave of fake text messages claiming Apple Pay has been suspended, which ask recipients to re-enter card details through a link.
Which? publishes updated guidance on spotting online shopping scams
Which? has published updated guidance on identifying fake shopping websites, warning that artificial intelligence tools now let criminals build convincing scam sites in minutes.
- July 2026
Card fraud has rebounded, affecting 14% of people in two years
A Which? survey found 14% of people experienced card fraud in the last two years, with the figure rising to one fifth among 25 to 34-year-olds, as an automatic card-updating service helps fraudsters keep spending.
Deadline set for migration to New Payments Architecture
The Payment Systems Regulator has set 1 July 2026 as the deadline for migrating Faster Payments to new infrastructure, with its APP fraud reimbursement rules carrying over.
Independent evaluation of the APP scams policies concludes
Frontier Economics has published its independent evaluation of the Payment Systems Regulator's APP scams policies, and the regulator has set out a timetable running to a formal consultation in December 2026.
- June 2026
Which? finds cancelled card loophole can let fraud follow replacement cards
Which? has found that automatic card updating services can carry stolen card details onto replacement cards, and that most major high street banks give customers no way to opt out.
Which? reports card-not-present fraud hit record case volumes and losses in 2025
Which? reports that card-not-present fraud reached record case volumes in 2025, with 3.2m cases and £423.5m in losses, as overseas processing of online card fraud rose to 77%.
- May 2026
Which? warns of bank impersonation scam using one-time passcodes
Which? has reported how a Barclays customer was defrauded after a genuine fraud call from the bank primed them to trust a later scam call asking for one-time passcodes.
- April 2026
Which? warns of PayPal 1p deposit scam triggering fake phone calls
Which? has warned that scammers are sending 1p deposits to PayPal accounts to trigger genuine PayPal emails, then telephoning recipients to extract personal and financial information.
- March 2026
Fake British Gas cold calls reported, with callers knowing recipients' personal details
Which? has reported cold calls from scammers impersonating British Gas, with some recipients saying the callers already knew their email address and postcode.
Government publishes Fraud Strategy 2026 to 2029
The government has published its Fraud Strategy 2026 to 2029, setting out plans on reporting, victim support and policing as industry figures put banking fraud losses at about £1.3 billion in 2025.
- February 2026
Financial Ombudsman Service warns people to be on high alert for online investment and employment scams
The Financial Ombudsman Service received 31,300 fraud and scam complaints in 2025 and has urged the public to stay alert to online investment and employment scams.
National Trading Standards warns of AI voice-cloning survey scam leading to unauthorised direct debits
National Trading Standards has identified a scam in which cold callers posing as lifestyle survey researchers use AI to clone victims' voices and set up direct debits without their knowledge.
- January 2026
Page updated to reflect the change from Action Fraud to Report Fraud
The Valuation Office Agency has updated its business rates agent guidance so that fraud reports are directed to Report Fraud rather than Action Fraud, in a change dated 26 January 2026.
- December 2025
FCA launches firm checker tool to help consumers avoid scams
The Financial Conduct Authority has launched a new firm checker tool so consumers can confirm whether a financial services firm is authorised and holds permission to sell products and services.
FCA launches Firm Checker tool
The Financial Conduct Authority has launched Firm Checker, a tool for consumers to confirm whether a financial services firm is authorised and holds the permissions it needs, aimed at helping people avoid scams.
- November 2025
DISP 2.7.7 guidance updated on APP fraud and pension beneficiary complaints
The Financial Conduct Authority has updated handbook guidance to confirm that Financial Ombudsman Service complaints can cover a firm's failure to prevent or respond to alleged authorised push payment fraud.
Which? warns recovery scammers target scam victims on Trustpilot
Which? has warned that recovery scammers are targeting scam victims on Trustpilot, after finding six unregistered reimbursement firms promoted through suspicious reviews.
- October 2025
Independent review of APP reimbursement policy to begin
An independent review of the mandatory reimbursement policy for authorised push payment fraud will begin in October 2025, after the first three months of the scheme saw 86% of losses refunded.
- September 2025
Which? warns four in 10 adults unaware caller IDs can be spoofed
Which? has warned that four in 10 adults do not know caller and sender IDs can be spoofed, as it set out how the practice works and what is being done to stop it.
- August 2025
Reports of fake HMCTS debt collection letters spike
Which? has reported a spike in fake debt collection letters claiming to come from HM Courts & Tribunals Service, alongside cold calls from fraudsters posing as debt advisers.
- July 2025
Which? highlights five phone scams currently circulating in the UK
Which? has set out five phone scams circulating in the UK, including calls impersonating a GP practice health adviser, WhatsApp job offers and bank fraud departments, alongside Ofcom survey data on suspicious calls.
Scammers impersonate DWP with fake energy support texts
Which? has reported scam text messages impersonating the Department for Work and Pensions that offer fake energy grants of £200 to £300 and link to websites designed to steal personal and financial information.
- April 2025
Deadline for PSPs to amend consumer terms and conditions to reflect reimbursement rights
The Payment Systems Regulator has confirmed that payment firms had until 9 April 2025 to update consumer contracts to reflect authorised push payment scam reimbursement rights introduced in October 2024.
- March 2025
CSEW computer misuse down 32% to around 692,000 incidents in YE March 2025
Computer misuse incidents in England and Wales fell 32% to around 692,000 in the year to March 2025, while survey-estimated fraud rose 31% to around 4.2 million incidents.
CSEW fraud up 31% to around 4.2 million incidents in YE March 2025
Crime Survey for England and Wales estimates show fraud rose 31% to around 4.2 million incidents in the year to March 2025, the highest since the survey began collecting fraud data.
- January 2025
Action Fraud replaced by Report Fraud
Government guidance now states that Action Fraud has been replaced by Report Fraud, with suspicious calls to be reported to the new service on 0300 123 2040 or through its online tool.
Which? publishes data showing Sim-swap scam reports to Action Fraud doubled year-on-year
Which? reported that Sim-swap scam reports to Action Fraud doubled year-on-year, and new Cifas figures show unauthorised Sim swaps rose 1,055% between 2023 and 2024.
- December 2024
CRM Code wound down as statutory APP fraud reimbursement scheme introduced
The Lending Standards Board has confirmed that its Contingent Reimbursement Model Code ran from 2019 to 2024 and was wound down when the Payment Systems Regulator introduced statutory mandatory reimbursement for authorised push payment fraud.