Lloyds Banking Group sends Treasury Committee second update on IT glitch

Lloyds Banking Group has sent the Treasury Committee a second update on the IT glitch that affected nearly half a million customers last month, the committee said on 28 April 2026¹. The update follows an initial assessment of the incident sent to MPs by Lloyds last month¹.

A further £62,000 of goodwill payments have been issued to 1,625 customers, bringing the total to £201,000 paid out between 5,250 people¹.

For the first time, Lloyds notes that 80,805 other individuals may have had their transactions shared, as while they did not log in, they are joint account holders with people who did¹. There were also minor downward revisions of the total number of affected customers who logged on and the number of people who clicked through to see other people's transactions¹.

The committee has not published the revised totals for those two figures, and the update itself has not been reproduced in full in the committee's statement¹. The number of customers affected by the glitch is described as nearly half a million¹.

Why it matters for households

The payments reported so far are goodwill payments, made by Lloyds rather than awarded by a regulator or court, and the figures cover 5,250 people out of a customer base the committee describes as nearly half a million¹. Anyone who believes a payment has gone wrong on their account can read our guide to when a payment goes wrong: your bank's duties, and the framework for compensation when your bank's systems go down sets out how such incidents are normally handled.

The joint account figure is the new element. It covers 80,805 people who did not log in themselves but who hold an account jointly with someone who did, meaning their transactions may have been visible to another customer¹. Joint accounts are held by more than one person, so a data exposure on one holder's login can reach transactions belonging to the other; our guide to who gets the member rights on a joint building society account explains how shared accounts are treated in a related context, and how to close a joint bank account covers the process where holders want to end one.

Lloyds customers can find general information on the bank in our Lloyds Bank page, and the wider sector is covered in our banks and building societies section.

What happens next

The committee has not set out a date for any further update from Lloyds, and no deadline for a response from the bank has been reported¹. The revised totals for customers who logged on and for those who clicked through to see other people's transactions have not been published¹. Whether the goodwill payments will be extended to further customers has not been reported¹.