HSBC Life (UK) Limited acquired by Chesnara plc and renamed Chesnara Life (UK) Ltd

HSBC Life (UK) Limited has been bought by Chesnara plc, a European life and pensions company, and has been renamed Chesnara Life (UK) Ltd¹. The insurer confirmed the change on its customer pages, which now direct visitors to a new website at www.chesnaralife.co.uk¹.

Policyholders and advisers were told about the change directly. HSBC Life states that anyone who is an adviser or an HSBC Life policyholder "will have received a letter or an email during December 2025 / January 2026 explaining these changes"¹. The insurer also notes that banking customers trying to reach the website of HSBC's UK bank should visit www.hsbc.co.uk, separating the life business from the bank¹.

The sources do not state the purchase price, the number of policies affected, or whether any terms, premiums or policy conditions change as a result of the transfer. Those details have not been reported. The only date given for the change is the notification window of December 2025 to January 2026¹; no completion date for the acquisition itself is given.

Why it matters for households

Anyone holding a protection policy issued by HSBC Life (UK) Limited is now a customer of Chesnara Life (UK) Ltd, because the company itself has been bought and renamed rather than the policies being sold on separately¹. In practice this means correspondence, renewals and claims for those policies come from the new name, and the old HSBC Life website now points to the Chesnara Life site¹.

The change does not, on the information published, alter the terms a policyholder signed up to. Nothing in the notification states that premiums, cover levels or policy conditions change, and no such changes have been reported¹. Households with an HSBC bank account, mortgage or savings product are unaffected by this: the life company is a separate business, and HSBC's UK bank website remains at www.hsbc.co.uk¹.

The practical effect is administrative. Direct debits, policy documents and any future claims correspondence will carry the Chesnara Life name, and the web address customers used to check their policy details has changed¹. Anyone who has saved the old HSBC Life address will need the new one to reach the same information¹.

What happens next

The notification letters and emails were sent during December 2025 and January 2026¹. No further dates, such as a transfer completion date or any later change to policy administration, have been reported¹. Policyholders who want to check their position can use the new site at www.chesnaralife.co.uk¹. For background on how these transfers work, see provider takeovers and account migrations and when your policy moves to another insurer. If a problem arises, writing an effective complaint letter or email sets out the process.