Mortgage arrears is a priority debt, and if you consistently fail to repay your mortgage your home could be repossessed1. In Northern Ireland, the process that follows missed payments is different from England and Wales, and free help is available that most homeowners do not know about.
Mortgage arrears is a priority debt, and if you consistently fail to repay your mortgage your home could be repossessed1. In Northern Ireland, the process that follows missed payments is different from England and Wales, and free help is available that most homeowners do not know about.
At the end of the first quarter of 2026 there were 88,130 first charge mortgages in arrears across the UK, representing over 2.5 per cent of the outstanding balance. That was down 2.1 per cent compared with the number in December2. If you have mortgage arrears it means you are behind with your payments3.
The single most important thing to understand is that repossession is not automatic. Your lender must follow a process, you can negotiate at any stage, and in Northern Ireland a charity called Housing Rights offers free advice, negotiation and, in certain circumstances, free representation at court4.
Mortgage arrears are a priority debt: how repossession starts
Mortgages are priority debts. They come first because the lender could repossess your home and sell it to get their money5. This is not a moral judgment about which bill matters most; it is about consequences. Miss a credit card payment and you get late fees and a mark on your file. Miss a mortgage payment repeatedly and you can lose the roof over your head.
Priority bills include rent or mortgage, council tax (or rates in Northern Ireland), water, other fuel, TV licence, service charge or ground rent, hire purchases or logbook loans, decrees or judgments, magistrates court fines, and arrears on listed bills9. In Northern Ireland, magistrates' court fines are also a priority debt10.
If you miss your mortgage repayments and cannot agree a repayment plan, your mortgage lender might start court action to repossess your home11. The trigger is not a single missed payment but a pattern: missed payments plus no agreed plan. That is why the earlier you talk to your lender, the more options stay open.
Bank of Ireland UK, one of the main mortgage lenders in Northern Ireland, states plainly: "Your property may be repossessed if you do not keep up repayments on your mortgage"12. That warning appears on its mortgage pages because it is a legal requirement, not a threat aimed at you personally.
Options for clearing arrears with your lender
Your lender will suggest a way to pay off the arrears gradually, alongside your usual payments5. This is the standard starting point, and it is negotiable. You can negotiate a repayment plan at any stage in the repossession process13.
The main options lenders offer include:
- Increasing your repayments to clear the arrears14
- Lower monthly payments for a short time, reducing the interest rate, switching to interest only for a while, extending the mortgage term, or adding missed payments to the balance15
Each has a different effect. Increasing repayments clears the debt fastest but demands the most cash each month. Extending the term lowers the monthly payment but means paying more interest over the life of the mortgage. Switching to interest only for a period reduces the immediate cost but means you are not paying down the capital. Adding missed payments to the balance spreads the pain but increases what you owe overall.
If you are already at the point where a repossession order has been made, you may need to find a lump sum to pay off some of the arrears (for example, 50 per cent) and make an offer to repay the rest plus legal costs16. This is a harder negotiation, which is why early contact matters.
When your lender takes you to court
When faced with repossession, contact your solicitor or a free advice agency11. In Northern Ireland, that free advice agency is Housing Rights.
The court process in Northern Ireland runs through the county court. If your lender applies for a possession order, you will receive court papers. You have the right to attend the hearing and to put your case. A judge reviews the claim and decides what you must pay if your lender and you do not agree17.
The Mortgage Charter, which most major lenders have signed, provides that there will be a minimum 12-month period from the first missed payment before there is a repossession without consent6. Lenders signed up to the Charter state: "We won't repossess your home within 12 months if you miss a mortgage payment for the first time and haven't brought your account up to date"18. That is not a year in which nothing happens: it is a window in which the arrears can still be tackled, and free advice agencies exist to help do so.
If you have broken a repayment agreement before, your lender does not have to give you notice before applying to court19. This is the exception that catches people out. Once you have defaulted on an agreed plan, the protection of a notice period can disappear.
Housing Rights: free advice and court representation in Northern Ireland
Housing Rights has been providing advice on housing and homelessness issues in Northern Ireland since 196420. It offers debt advice and, where necessary, representation to prevent repossession and allow you to stay in your home5. Its free service provides advice, negotiation and court representation in certain circumstances4.
This is not a general consumer advice line. Housing Rights specialises in housing, and its advisers know the Northern Ireland court process. It can represent you at court for free in mortgage debt and social rent arrears cases4. It can also help you find suitable alternative accommodation if you are not able to stay in your home5.
Housing Rights provides a support line for people concerned about their mortgage payments1. Shelter Northern Ireland's helpline number is 028 9024 56408. If you live in Northern Ireland, you can also get support from Advice NI's helpline on 0800 915 460421.
Advice NI provides independent housing advice and supports people with housing difficulties22. It also provides expert advice across a range of issues, from social housing to private rentals, as well as mortgage arrears and repossessions23.
Funding for the housing advice section of the Housing Rights website is provided by the Northern Ireland Housing Executive24. That funding is why the service is free at the point of use.
What arrears and repossession do to your credit record
Your house being repossessed will affect your credit rating25. If you have fallen behind with your mortgage, this will show as a default on your credit file and will stay on there for six years26. This information stays on your credit report for six years7.
Six years is a long time in credit terms. During that period, getting a new mortgage, a credit card or even a mobile phone contract on normal terms becomes difficult. The mark is not permanent, but it is persistent.
Handing back the keys voluntarily does not help. It does not clear your mortgage arrears or outstanding payments, and still has a negative impact on your credit rating27. This is one of the most damaging myths in mortgage arrears: that giving the property back somehow wipes the slate clean. It does not.
If your lender sells the property for less than you owe, the shortfall remains. A mortgage shortfall will show as a default on your credit file and stay there for six years26. Your lender can pursue you for the difference, although there are time limits on how long they have to do so.
Where to get free help in Northern Ireland
Housing Rights is the specialist service for mortgage repossession in Northern Ireland. Its free service provides advice, negotiation and court representation in certain circumstances4. It can represent you at court for free in mortgage debt and social rent arrears cases4.
Advice NI provides independent housing advice and supports people with housing difficulties22. Its helpline is 0800 915 460421.
The Consumer Council for Northern Ireland provides help for consumers worried about their finances and making ends meet23.
If you are facing the loss of your home, your local authority may be able to help you find somewhere else to live. Before repossessing your home or property, Bank of Ireland UK will give you information about getting in touch with your local authority to see if they can find you somewhere else to live28.
In England and Wales, you can get legal aid if you are facing eviction or repossession. Contact your nearest Housing Loss Prevention Advice Service for more information29. This does not apply in Northern Ireland, where Housing Rights provides the equivalent free representation.
Sources30 cited
- What to do if you can't pay your mortgage Which?, 2025-12-10
- Household Finance Review 2026 Q1 UK Finance, 2026-06
- Mortgage arrears StepChange, 2026-09-25
- Taken to court by your mortgage lender Housing Rights, 2026
- Mortgage arrears or payment difficulties nidirect, 2025-11-07
- The Mortgage Charter House of Commons Library, 2026-07-08
- Credit reference agencies Business Debtline, 2026-09-26
- Being a guarantor StepChange, 2026-09-25
- Income and expenditure financial statement StepChange, 2026-09-25
- Northern Ireland magistrates' court fines StepChange, 2026-09-25
- When a lender takes action against you nidirect, 2026-09-26
- Practical help managing your mortgage Bank of Ireland UK, 2026-09-25
- Repossession letters Shelter Scotland, 2025-08-13
- Housing related debts Advice NI, 2026
- Mortgage payment worries Bank of Ireland UK, 2026-09-25
- Mortgage arrears National Debtline, 2026-09-25
- Northern Ireland small claims StepChange, 2026-09-25
- Financial worries Bank of Ireland UK, 2026-09-25
- Mortgage arrears Shelter Scotland, 2025-08-13
- Money worries Kensington Mortgages, 2026-09-26
- Universal Credit: how to claim Turn2us, 2026-04-30
- Housing StepChange, 2026-09-25
- Making ends meet Consumer Council for Northern Ireland, 2026
- Housing advice Housing Rights, 2026
- Losing a home you own Housing Rights, 2026
- Mortgage shortfalls National Debtline, 2026-09-25
- Repossession Surviving Economic Abuse, 2024-09
- Help paying your mortgage Bank of Ireland UK, 2026-09-25
- Help from your council if you're homeless Independent Age, 2026-09-26
- Pay off your mortgage and close your account Bank of Ireland UK, 2026-09-25













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