The Prudential Regulation Authority (PRA) published a discussion paper, DP2/23, on 2 November 2023 seeking views on whether Financial Services Compensation Scheme (FSCS) protection for general insurance (GI) should be increased from 90% to 100% of a claim, and on whether the current definition of a small business remains appropriate1.
When an insurer fails, the FSCS pays eligible policyholders with a valid claim either 90% or 100% of the claim value, depending on the type of insurance1. Eligible policyholders are covered for 100% of any benefit under long-term insurance products, and for GI claims in respect of a liability subject to compulsory insurance, a liability subject to professional indemnity insurance, a liability arising from the death or incapacity of the policyholder due to injury, sickness or infirmity, or a liability subject to buildings guarantee insurance1. All other GI products are covered at 90% of the claim1.
The PRA said the review follows its October 2020 emergency rule change, which raised FSCS protection for eligible policyholders of buildings guarantee insurance from 90% to 100% of their claim, and a commitment made at the time to examine whether other types of GI policy warranted the same treatment1. It said that following a consultation in 2014 it had increased cover for long-term insurance to 100%, but kept most GI policies at 90% on the basis that they were short term, had no contractual lock-in and carried no significant costs of exiting and switching cover1.
"This DP seeks input from industry, the public, and other stakeholders to help in the PRA's assessment of whether, and for which specific types of GI, current FSCS protection levels may be insufficient, taking account of the potential benefits, costs and risks."
The paper also questions the definition of a small business in the Policyholder Protection Part of the PRA Rulebook, currently a partnership, body corporate, unincorporated association or mutual association with an annual turnover of less than £1 million1. The PRA said this definition has not been amended since it was first introduced into the policyholder protection rules in 2000, and that the £1 million threshold may no longer be appropriate because it limits FSCS protection for certain GI policies to only the smallest businesses1. The paper sets out alternative thresholds used elsewhere:
| Measure | Threshold given in DP2/23 |
|---|---|
| Turnover | Not more than £10.2 million |
| Balance sheet total | Not more than £5.1 million |
| Number of employees | Not more than 50 |
The paper includes indicative cost figures for paying claims at 90% and at 100%, including totals of £148,918,481 and £154,483,727 respectively, alongside other figures of £148,966,987, £120,812,966, £157,866,214, £190,229,079, £155,422,482 and £127,207,0501. The paper does not set out which products or scenarios each figure relates to in the text available.
Why it matters for households
The level of FSCS protection determines how much of a valid claim is met if an insurer fails. For most general insurance policies, such as home or motor cover, the current limit is 90% of the claim, so a policyholder with an unpaid claim bears the remaining share of the claim themselves1. If the limit were raised to 100%, that shortfall would not arise for the products affected. The paper also concerns small businesses, which under the current £1 million turnover test may fall outside FSCS protection for some GI policies1. Any change would follow a future consultation paper rather than taking effect now, and the PRA has not proposed specific products for an increase1. The FSCS pays claims only when a firm fails and only to eligible policyholders1.
What happens next
The discussion paper closes on Wednesday 24 January 20241. Responses are requested by that date, with the PRA asking for them by email to DP2_23@bankofengland.co.uk, or by post to the Capital and Compensation Standards Team, Prudential Regulation Authority, 20 Moorgate, London EC2R 6DA1. The PRA said feedback will help develop any potential policy proposals in a future consultation paper1. No date for that consultation has been reported.
Sources1 cited
- DP2/23 - FSCS general insurance limit | Bank of England - the UK's central bank bankofengland.co.uk


Financial Ombudsman ServiceFree, independent help when a complaint about a firm is not put right
FSCSProtects your money if a bank, insurer or investment firm fails
FCA Warning ListCheck whether a firm is authorised before you deal with it
MoneyHelperFree, impartial money and pensions guidance, set up by government
Citizens AdviceFree advice on money, consumer and legal problems in England and Wales