Consumer Scotland publishes response to Ofgem's Consumer Standards Framework consultation

Consumer Scotland published its response to Ofgem's consultation on a framework for consumer standards and policy options to address priority customer service issues on 2 June 2023¹. The response sets out the body's views on the regulator's proposed approach to consumer standards in the energy market¹.

The document is available in both PDF and HTML formats, according to Consumer Scotland¹. The PDF version is listed at 243.5KB¹. The publication page was first published and last updated on the same date, 2 June 2023¹.

The consultation itself concerns a framework for consumer standards and policy options to address priority customer service issues¹. Consumer Scotland is an independent body¹. The response document does not, in the material published, set out the specific policy options or standards under discussion, and the detail of what Consumer Scotland argued for has not been reported in the publication page¹.

Why it matters for households

Ofgem's consumer standards framework covers customer service issues that affect energy consumers, so the rules that emerge from this consultation would apply to households buying gas and electricity¹. Consumer Scotland's response is one submission to that process; it does not itself change any rules or set any standards¹. The publication date of 2 June 2023 is the date the response was made public, not the date any new standards take effect¹. No date for new standards or for the outcome of the consultation is given in the published material¹.

What happens next

The publication page does not state what happens next, when Ofgem will respond to the consultation, or whether the framework will be introduced¹. Those steps have not been reported in the material published by Consumer Scotland¹.

For how consultations work and how responses feed into new rules, see consultations and discussion papers. More on energy regulation sits in the regulation and policy section.